Large Dairy and Ice Cream Manufacturer Drives Excellent, Data-powered Preventive Maintenance with MaintiMizer
Our customer is a large dairy and ice cream manufacturer going through rapid growth. They have a highly responsible, accountable, and forward-thinking maintenance lead (the “CMMS Administrator”) and maintenance department. MaintiMizer has been powering the maintenance program at the customer for decades and continues to support its growth. The ability of this customer to apply MaintiMizer data to drive maintenance reporting and root cause analysis is very impressive and worth learning from!
The company has several operations across about 1 million sq. ft., including milk plants, an ice cream center, and warehouse facilities, with about 6,000 pieces of equipment doing about 50,000 PM each year. The maintenance team supports a wide range of production, packaging, warehouse, and facility equipment. There are about 150 users in MaintiMizer Cloud CMMS Software, running on two 12-hour shifts.
MaintiMizer is supporting the customer through rapid growth
In 2026, the customer is investing tens of millions adding about another 5,000 pieces of equipment and expanding one of its milk centers significantly, including its plastic bottling lines and pasteurizing lines. Decades of data across hundreds of thousands of records are stored in MaintiMizer. MaintiMizer is developing a data archiving module for the customer to create a read-only reference database, so that the customer can refer to the records on an as-needed basis while increasing performance of the main MaintiMizer production environment by de-cluttering the data. MaintiMizer also provides dedicated customer service and technical support to ensure the customer’s daily operations.
The customer is using MaintiMizer for its extensive preventive maintenance program and tracking its inventory and parts.
The customer uses MaintiMizer as the backbone of its maintenance program. On a regular basis, the CMMS administrator adds new equipment, builds out PMs, pulls reports, exports data, and creates scorecards for each plant. Those scorecards show how well each site is keeping up with PMs and help make performance visible in a simple, practical way.
Preventive maintenance: The team uses MaintiMizer to generate, track and execute preventive maintenance (PMs), work requests (WRs), and work orders (WOs) on thousands of pieces of equipment. About 150 team members regularly utilize MaintiMizer across the milk plants, warehouses, and ice cream centers.
Parts and inventory tracking: The parts team also uses MaintiMizer to add, track and consume parts, attaching them to PMs and work orders. The customer is in the process of activating their MaintiMizer mobile app for receiving inventory and doing cycle counts.
The customer powers important reporting and maintenance decisions using MaintiMizer data
Plant scorecards and reporting. The CMMS administrator pulls queries from MaintiMizer, exports the data to Excel, and creates scorecards for each plant. The scorecards give the team a clear view of whether PMs are getting done and where attention is needed, driving visibility, accountability, and continuous improvements.
The CMMS Administrator at the customer calls below the “Touk Report”, because in one year, he was gifted a toque hat for excellence in maintenance reporting and driving great maintenance outcomes.
Trend spotting and root-cause analysis: The customer also uses MaintiMizer data to look for failure patterns and root causes. For example, if the same issue keeps showing up on the same type of equipment (i.e., a valve), the administrator can run a query and see whether there is a recurring failure that needs deeper attention. In another case, the customer identified an issue with a supplier providing faulty milk cartons by triangulating data on work orders associated with lines that use the same cartons.
Last words on MaintiMizer from the CMMS Administrator
Customer service is a major strength. Coming from a customer service role in his past, he always thought customer service was the #1 in importance. He said MaintiMizer customer service is “huge” and has “only gotten better.” He said that they “have not had a question go unanswered in a timely way.”
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